
groov Box User’s Guide 63
63
6: Chapter 6
6: Troubleshooting and Q&A
Basic Troubleshooting
The groov Box is not receiving power
• Make sure you are using either the power supply that came with groov Box or else a power
supply with the appropriate specifications. See "Appendix A: Specifications and Dimensions” on
page 67.
• Check that the power supply is securely attached to the groov Box and the power supply is
receiving power.
The groov Box is connected to the Ethernet network, but nothing is working
• Make sure the groov Box has been turned on, and the LNK ACT LED for the connected Ethernet
interfaces are lit. (See “LEDs” on page 70.)
• Make sure you’ve typed the URL accurately and included the “s”: https:// plus the groov Box
hostname or IP address. Check the label on the bottom of the groov Box, where the hostname
should be written.
URL examples:
– https://opto-06-51-f2
– https://192.168.11.2
• If you cannot connect to groov on the network, make sure the Ethernet cable is connected to
ETH0, which must be used for initial setup and configuration. After that, either ETH0 or ETH1
may be used.
• Make sure that the groov Box and the computer are connected to the same network. If you still
can’t reach the Box, your network is set up differently. That’s OK. Find out the following
information about your network and your computer:
– Does your network have a DHCP server?
– Does your network have a DNS server?
– Does your computer have more than one network interface card (NIC)?
See the next questions for more answers.
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